NEKO Account Deletion Request
NEKO is operated by Tuxedo Lab LLC. You can request the deletion of your NEKO account and its associated data at any time — you do not need to have the app installed.
The fastest way: delete your account in the app
If you still have NEKO installed, you can delete your account directly from the app's settings. This is immediate and does not require contacting us.
Request deletion by email
If you no longer have access to the app, send us an email and we will handle the deletion for you:
- Send the request from the same email address you used to create your NEKO account. This is how we verify that the request comes from the account owner.
- Include the account email in the message so we can locate your account.
Or write to hello@nekomoney.app with the subject "Account deletion request".
What will be deleted
- Your NEKO account.
- All personal data associated with it: your profile information and the financial data you entered in the app (accounts, transactions, bills, budgets, and credit card records).
We may retain limited information where required for legal compliance, security, or fraud prevention, as described in ourprivacy policy.
Good to know
- Subscriptions are managed by the app stores. Deleting your NEKO account does not cancel an active premium subscription. Cancel it in yourApp Store orGoogle Playsubscription settings to avoid further charges.
- Deletion is permanent. Once your account is deleted, your data cannot be recovered.
- If your request comes from a different email address than the account's, we will reply to the account's email address to confirm ownership before deleting anything.
What happens next
We process deletion requests within 10 working days. You will receive a confirmation email once your account and associated data have been deleted. If you have any problem with your request, contact us athello@nekomoney.app.